Dashdoc team
A project manager, a technical lead, trainers and product experts. People who know transport and are genuinely invested in your success.
Building together is the way we work.
From kickoff to day-to-day operations, our teams work alongside you to make sure Dashdoc fits naturally into your business.
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Our experts are there to support you every step of the way.
Step 0 · Scoping
We meet your teams, map your flows and define the project objectives together.
Step 1 · Design & configuration
Custom TMS configuration, integrations, automations. A tool calibrated to your processes.
Step 2 · Training & onboarding
Role-adapted sessions, tutorials, written materials. Your teams get up to speed quickly.
Step 3 · Operational go-live
We go live together. Close monitoring in the first weeks to remove any obstacles.
Step 4 · Ongoing support
Regular check-ins, new features, optimisations. Your project manager supports you in the long term.
Throughout · Multichannel support
A team reachable by chat, email and phone, Monday to Friday from 9am to 6pm.
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A people-first project.
From signing, we put together a dedicated project team by your side. Two teams united around a single goal.
Client team
A sponsor, an internal project manager, business owners (operations, IT, billing) and pilot users. Their involvement from day one is what makes the difference.
Support that speaks your language.
< 5 min.
for a chat response
< 40 min.
for an email response
1 phone line
dedicated to drivers
9am-6pm
Monday to Friday
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The relationship continues, long after go-live.
Your project manager remains your point of contact in the long term. New features, optimisations, skills development: we move forward with you.
Regular check-ins
Periodic reviews to take stock, identify areas for improvement and prioritise together.
Product webinars
Join our training sessions on new features, also available on replay.
Watch the replaysTutorials & videos
Short, practical resources to master every feature at your own pace.
Dashdoc AcademyHelp center
A comprehensive knowledge base, accessible at any time, to find answers quickly.
Help Center
The team
Meet the teams who support you.
Chloe, Project Manager
Discover how our teams support you, from implementation to long-term follow-up, so you get the most out of Dashdoc.
Straight from the field.
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“The migration to Dashdoc was a true success: a fast deployment, perfectly supported and immediately creating value.”
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