Dashdoc Team
A project manager, a technical lead, trainers and product experts. People who know the transport industry and are genuinely invested in your success.
Building Together
is The Way We Work.
From kickoff to day-to-day operations, our teams work alongside you to make sure your transport software deployment runs smoothly and Dashdoc fits naturally into your processes.
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By Your Side at Every Step,
From Signing to Continuous Optimization.
Step 0 · Project kick-off
From day one, we set up your account and define the project scope together. This is where your relationship with your Dashdoc team begins.
Step 1 · Configuration
We configure Dashdoc to match your operations. Scoping workshops, account setup, data import and deployment planning. Your involvement at this stage ensures the tool works exactly the way you do.
Step 2 · Training and onboarding
Your teams get hands-on. Group and personalized training sessions, full workflow validation from order to invoice, and progressive support until everyone is confident. Drivers, dispatchers, billing teams: everyone is trained at their level.
Step 3 · Go live
Dashdoc becomes your main tool. Real-world launch, close support from your project manager, and hands-on guidance through your first orders and first invoices.
Step 4 · Ongoing success
Regular check-ins with your project manager, continuous training on new features, and access to all self-learning resources. We keep optimizing with you over time.
Throughout · Multichannel support
A responsive team available every day by chat, email and driver hotline, Monday to Friday from 9am to 6pm.
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A People-First Project.
From day one, we put together a dedicated project team by your side. The more your team is involved from the start, the faster the rollout goes and the better Dashdoc adapts to your processes.
Your Team
A sponsor, an internal project lead, business owners (operations, IT, billing) and pilot users. The more your team is involved, the faster the rollout goes.
Support That Speaks Your Language.
< 5 min.
for a chat response
< 40 min.
for an email response
1 phone line
dedicated to drivers
9am-6pm
Monday to Friday
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You Don’t Start Alone.
Wondering what happens after you sign up?
From setup to day-to-day operations, our team is with you every step of the way to make sure Dashdoc works the way you do.
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The Relationship Continues, Long After Go-live.
Your project manager remains your point of contact in the long term. New features, optimizations, skills development: we move forward with you.
Regular check-ins
Periodic reviews to take stock, identify areas for improvement and prioritize together.
Product webinars
Join our training sessions on new features, also available on replay.
Watch the replaysTutorials & videos
Short, practical resources to master every feature at your own pace.
Dashdoc Academy
Straight from the field.
Carriers, shippers, key accounts: discover how Dashdoc is transforming their day-to-day work.
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“The migration to Dashdoc was a true success: a fast deployment, perfectly supported and immediately creating value.”
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Meet the teams who support you.
Chloe, Project Manager
Discover how our teams support you, from implementation to long-term follow-up, so you get the most out of Dashdoc.
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